Session Purchase & Service Agreement

Sessions

Sessions include regular snowboard or ski instruction, the Kids Master Program (KM), multi-student sessions, 2:4 Dynamic Group Sessions and Snow Buddy Time, as specified in the order. “1:x” means one instructor with multiple students; “2:4” means two instructors working together with four students.

Session modules & combinations

KM is a skills instruction module. The Snow Buddies Discovery Program focuses on companionship, building comfort on snow and shared experiences; its individual modules are called Snow Buddy Time. Combined sessions consist of the modules purchased.

Confirmed bookings & unscheduled sessions

A confirmed booking must specify the date, start and end times, resort and session arrangements. “Unscheduled” means that the session remains available for use, but no new time slot has been reserved. An “unreserved session” is an arrangement the student chooses while waiting for an instructor to be matched on site or at short notice; see section 7.

Applicable documents

This agreement, the order confirmed by both parties and the specific policies provided before acceptance together form the service agreement. The Waiver and any separate authorisations apply within their respective scopes. This version incorporates the Session Rescheduling & Cancellation Policy 2026v2.5, the Punctuality, Lateness & Child Drop-off and Pickup Policy 2026v2.4, and the Guest & Website Visitor Privacy Policy 1.1.

Conflicting terms

Mandatory legal requirements take precedence. The order may specify the sessions, prices and any other arrangements agreed by both parties. General statements in older FAQs, posters or notices do not override the express terms of this agreement. Promises that legally form part of the contract must still be honoured.

Order details

Before purchase, the order must state the purchaser’s name and contact details, the date of the agreement, and TXSNOW’s business address and telephone number. It must also specify the students, ski or snowboard discipline, session type, number of participants, age group, instructor level, module duration, number of sessions, price, discounts, taxes and payment arrangements. If the resort or date has not been decided, it must be clearly marked as unscheduled, with the available locations and booking conditions explained.

What the price covers

All amounts are in Canadian dollars. Applicable taxes are shown in the order. Unless the order expressly states otherwise, session fees exclude lift tickets, equipment rental, transportation, accommodation, meals and other third-party charges. The scope of any promotion and whether discounts can be combined are governed by the promotional terms disclosed and confirmed before purchase.

Payment & booking confirmation

Bookings are arranged after the amounts due have been paid under the payment terms agreed by both parties. The specific time slot must be confirmed by TXSNOW. This provision does not exclude any instalment payment option available under applicable law; any legally required instalment plan and amounts must be set out before acceptance. If payment has been received but the confirmed service cannot be provided, TXSNOW must propose alternative arrangements.

Session validity

Single sessions and Combos of 5, 10, 20 or other numbers of sessions are valid for 24 months from the purchase date. Sessions may be booked across ski seasons within that period. The expiry date must be stated in the order. Expired sessions are not automatically extended or redeemable for cash.

Rebooking & changing session arrangements

Rebooking is subject to availability. Price changes, a different resort, instructor level, session type or age group are handled under the rules disclosed at purchase. Before confirmation, TXSNOW Support must explain the credit value of the original session, the applicable price, any balance payable and changes to discounts. The change is made only with the purchaser’s agreement; undisclosed charges are not added automatically.

Sharing sessions & changing students

Sessions purchased together in a multi-session order may be allocated to family or friends in the same or an older age group, subject to the rules of the product purchased. This does not increase the number of participants in each session. The actual students’ details must be provided when booking. Any other transfer or substitution during a session requires prior confirmation from TXSNOW or the instructor that eligibility and safety requirements are met. The new student may join only after completing the current season’s Waiver and PRE-SESSION INTAKE FORM and having them verified. Preparation and handover do not extend the original end time.

Advance booking & additions on site

KM modules can be combined. A total of at least 2 hours, including exactly 2 hours, qualifies for advance booking of an instructor’s time. A module shorter than 2 hours may be purchased separately after confirmation if the instructor is already at the resort, has availability and accepts the arrangement. For additions made on site, the duration, price and end time must be confirmed.

Be ready on time

Sessions run at the confirmed start and end times. Please purchase tickets, collect rental equipment, get dressed and use the washroom before arriving at the meeting point on time. Delays caused by traffic, parking, queues or personal preparation count towards the booked session time; the end time is not extended and no make-up time is provided.

Recommended arrival time

If you need to buy tickets or rent equipment on site, arrive at the resort 1–1.5 hours early on weekdays. Allow 2–3 hours on weekends, holidays and during peak periods, with extra time as conditions require.

Helmets & equipment

Students and instructors must wear an appropriate, properly fitted helmet correctly during activities on snow. Activities must not begin if a student is not wearing a helmet as required or their equipment is clearly unsafe. Time lost because a student is not adequately prepared is treated as a student-caused delay. Equipment and bindings should be inspected and adjusted by a suitably qualified professional. Neither the instructor nor TXSNOW is responsible for damage resulting from defects, normal wear or equipment malfunction, or for equipment the student loses, unless there is evidence that the damage or loss resulted from improper handling, inadequate safekeeping or other fault on the part of the instructor or TXSNOW.

Instructor safety violations

If an instructor is not wearing a helmet as required, the student may refuse to take part in the activity and contact TXSNOW. Any resulting delay or failure to deliver the session is treated as instructor-caused. If the session cannot continue for this reason, unused session time is retained and compensation equal to twice the duration of that session is provided. This is not added to no-show compensation for the same incident.

Session arrangements

Children under 12 receive one-to-one instruction. Siblings, or a parent and child, cannot be combined into a session taught simultaneously by one instructor. Students aged 12 and over may choose eligible regular one-to-one, multi-student or 2:4 Dynamic Group Sessions. All four students in a 2:4 Dynamic Group Session must choose the same discipline; skiing and snowboarding are not combined. The two instructors work flexibly as a team, rather than dividing permanently into two groups of one instructor and two students.

Instruction & companionship

Instruction takes account of the student’s ability, goals and condition on the day. Sessions do not guarantee mastery of a particular skill within a fixed time. Snow Buddy Time focuses on building comfort, companionship and riding together. It may include demonstrations and brief pointers, but does not replace structured technical explanations and skill-building exercises. Beginners whose goal is to learn basic speed control, stopping and turning should choose an instructional session.

Regular & KM session delivery

Before the session, the instructor learns about the student, discusses realistic goals and confirms the meeting point. The purchased modules are delivered as agreed. One video is recorded near the beginning, one in the middle and one towards the end of the session, along with a photo of the instructor and student together. Individual post-session feedback for each student is completed and provided to the student or parent within 48 hours after the session. Group post-session feedback does not replace individual post-session feedback in multi-student sessions.

Snow Buddy Time delivery

Delivery includes learning about the student beforehand, discussing goals and the meeting point, providing the agreed companionship and taking a photo together. Three videos and individual post-session feedback are not mandatory. Combined sessions follow the requirements applicable to each module. If safety needs, adverse conditions on site or image-consent arrangements affect filming or photography, the reason is explained and TXSNOW Support coordinates reasonable alternatives.

Incidents in multi-student sessions

In a 1:x session, the session may be paused or end early if a student is injured or unwell and the instructor needs to accompany them for medical care or deal with the incident. In a 2:4 session, one instructor normally accompanies the student leaving the group, while the other continues with the remaining students if safe to do so. The temporary ratio may be 1:3, 1:2 or 1:1. If an instructor leaves because of their own injury or illness, the remaining instructor may temporarily lead all four students only if the group can be managed safely.

Injury, illness & pauses during sessions

Time missed because of a student’s own injury, illness, discomfort or rest, or because of the multi-student incident response described above, is generally not refunded, rescheduled or made up. If safe participation becomes possible again within the original time slot, the remaining time may be completed. This restriction does not apply to losses caused by a breach of contract or negligence by TXSNOW or the instructor, or where the law provides otherwise.

Timing & notice

Notice periods are measured from the start time of the currently confirmed session, using the resort’s local time. For an ordinary rescheduling or cancellation request, post in the session group chat; the time the message is sent is the notice time. If the group chat cannot be used, contact TXSNOW Support through the channels in section 10 and keep a record. The group-chat requirement does not restrict the methods of notice available when exercising statutory cancellation rights.

Lateness example

For a session booked from 09:00–11:00, an instructor who starts at 09:10 owes 20 minutes of compensation. If provided that day, the session continues until 11:20. Otherwise, the session ends at 11:00 and 20 minutes of compensation is recorded separately. Compensatory session time is valid for 24 months from the date TXSNOW decides to provide it. TXSNOW Support records that decision date and the expiry date in writing and coordinates bookings.

After a TXSNOW-initiated change, a student who still wants to find a replacement instructor may choose an unreserved session. If travel plans need to be settled in advance and time permits, the search continues until 9 p.m. on the day before the session. A student staying at the resort all day may provide an available time window, and the search continues until that window ends. Once a suitable instructor is found, both parties must reconfirm before the session begins.

While waiting for a match, the 24-hour lock-in rule does not apply and the student may end the search at any time. Unused session time is retained whether no match is found or the student ends the search. Waiting itself does not create additional compensation, but it does not cancel compensation already due because notice of the change was given less than 24 hours in advance. Once a new time slot is confirmed, the confirmed-booking rules apply again.

Risks of participation

Skiing, snowboarding and activities on snow involve risks including falls, collisions, changing weather, lifts and other hazards that may cause serious injury. Students must read the applicable Waiver and follow safety requirements. No session, qualification, companionship service or commercial insurance guarantees that an accident will not occur.

Limits on liability

To the extent permitted by law, monetary liability directly connected with the disputed session in an ordinary contractual dispute is limited to the amount actually paid for that session. Liability does not automatically extend to independently arranged transportation, accommodation, lift tickets, rentals or other third-party costs, or to other indirect losses. This limit does not affect the express commitments in this agreement to retain the original session and provide additional compensation. It also does not apply to liability that cannot legally be excluded or limited.

TXSNOW Support

WeChat: TXSNOW_OFFICIAL; email: info@t-xsnow.com

Notices & records

Session arrangements are sent through the confirmed group chat, email or another agreed channel. Please keep your contact details current. For urgent changes, telephone contact should also be attempted wherever possible.

Governing law & disputes

The laws of Ontario and applicable federal laws of Canada apply. The parties may first try to resolve matters through discussion, but negotiation is not a prerequisite to making a complaint or bringing a legal action. Disputes are dealt with by a court of competent jurisdiction.

After a new version is officially published and provided before acceptance, it applies to new orders entered into under that version. Material changes to existing orders require notice and any necessary consent as required by law. Updating the website alone must not retroactively reduce purchased session time, refund rights or compensation already due.

If a provision of this agreement is invalid or unenforceable, the remaining provisions that can operate independently are unaffected.